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People bring a great deal to every situation
People carry out tasks individually or collectively. Tasks are often sequential and the sequence is usually important - the implication is that it is very useful to attend to the process (sequence of tasks or steps)
People are
The system's responsibility to meet the needs of the recipients. People within the system act on behalf of the system to the extent that they are capable.
Thus it is at least as important for the system to attend to the 'internal customers' as it is to attend to the external customers.
To simplify this complexity of relationships it is best to think of the 'customer as the next person'. Internally or externally each person's responsibility is to
The result will be a very effective 'supply chain' built up of effective working relationships
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