QUALITY Review             Date:_________

 

1.    Fill in the missing words (clues: well, fun):

"Two important aims of quality are to have _______________ and to do ______________."

 

         Discuss your answer with someone else

 

2.    What small word is missing from the following sentence?

                         "Teachers work ________ students."


       Discuss the following issues in relation to the above.


          (a)  How do you know?   

          (b) Who would agree/disagree with you?
          (c) What part of speech is this word? (Listen carefully for the way you use these words)
          (d) Can any other words be valid?   

          (e) Under what conditions (when, why) ?

 
3.   (a)   Fill in the missing words (system, people, managers)

     " _______________ work on the ____________ with the help of the __________."


       (b)   Discuss your answer with others (as in 2 above)

 

 
4.    Write a simple sentence to explain the connection between  these things: 
                tasks, people, use, to, processes, complete

 

 

 

5.   Put the following in system order:         customers, inputs, outputs, processes, suppliers

 

 

 

 

6.   My/our working definition of quality:

 

     "Quality is ...

 

 

 

7.    Complete this sentence with these words:   variation, reducing, improve, by
     "The core strategy in quality is to ...

 

 
8.     And ...